Billing Consulting

Electricity and gas invoicing, from the TIF to electronic billing for public administrations

We work alongside the invoicing offices of electricity and gas companies, where extra-commodity services (VAS - value added services) are also invoiced.

In this area, we take care of the whole invoicing process, from the definition of the invoicing schedule for all segments of large, business and mass market customers, in accordance with the provisions of the TIF (Testo Integrato della Fatturazione).

We also provide support to back office and off-cycle invoicing, in which we manage:

  • cancellations, transfers and corrections of invoices
  • consumption and price adjustments
  • verification of consumption estimates
  • termination invoices (Resolution 100/2016/R/com)
  • recovery of errors and invoicing deviations
  • special situations such as electronic invoicing of public administrations (FEPA) and the split payment mechanism

We provide advice in the post-billing phase in the following activities:

  • issuing bills
  • formatting bills
  • printing and delivery processes

From the invoicing of commodities and services, from Bill 2.0 to the RAI fee

We work alongside Billing Managers and operators in back office activities, managing ordinary invoicing and practices related to more specific activities.

We specialise in process optimisation, which we implement through:

  • identification of possible improvements in procedures and controls
  • data quality
  • implementation of tools for invoicing automation
  • analysis and re-engineering of business processes

We also support the Billing offices in the management of project activities linked to process development, whether they are linked to legislation (e.g. bill 2.0, FEPA, RAI fee), or are process adjustments to meet other requirements, such as changing the bill printing layout or the introduction of extra-commodity services (VAS).

The main activities carried out by our consultants are:

  • collection of requirements
  • functional analysis
  • management of solution providers
  • testing

Optimisation of invoicing processes

Through automation and process improvement, you can:

  • optimise the resources employed
  • optimise end-to-end billing process times (from calculation to bill printing)
  • lower the probability of human error and increase the level of control
  • reduce invoice deviations
  • reduce back office backlogs
  • limit complaints from end customers and ensure that they are handled within the statutory deadlines

Some significant results achieved by ACUS customers

0 %
Non-invoiced users (starting figure: 0.6%)
0 %
Average time taken to deal with a complaint in relation to the time frame set by the TIF
0 st place
NPS of Gas Bill 2.0

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