Credit Consulting

Credit Manager challenges: debt collection and collection management in the digital age

Electricity and gas companies invoice more than EUR 100 billion in Italy. To guarantee their company's cash flow, Credit Managers in utilities face numerous challenges:

  • to manage the numerous collection channels to facilitate payment by customers: the traditional methods (payment slip, payment by advice, direct debit) need to adapt to European banking standards (SEPA legislation); digitisation requires the introduction of new payment methods (PayPal, credit card, MyBank, Satispay, Sisal, Lottomatica)
  • to deal with the management complexities introduced by the invoicing of extra-commodity services and solutions (e.g.: RAI fee, value added services)
  • to manage increasingly challenging debt collection activities in the free market, maximising the effectiveness of reminders and the efficiency of internal staff and suppliers (collection agencies, lawyers)
  • to constantly monitor the trend in collections and overdue payments for the various customer segments (B2C, B2B)
  • to measure and analyse credit performance
  • to implement credit check actions on new acquisitions

Utilities’ credit analysis, automation and consulting

Together with our consultants, we support Credit Managers in identifying critical processes and their implementation or optimisation, through:

  • automation of procedures and introduction of innovative algorithms
  • analysis of business processes and their re-engineering
  • creation of tools to monitor overdue payments, reminder procedures and supplier performance
  • analysis of legislation and business requirements, to model and implement new processes

We support the Credit areas by providing advice and operational support for back-office activities, such as the management of:

  • suspensions, reactivations and administrative terminations for arrears
  • timely reports on sureties, credit checks, transfers, reactivations
  • recovery agencies, for phone collection coordination and recovery activities and performance measurement
  • interaction with other company departments (e.g: Distributor Management, Billing, Regulation)
  • monitoring of ageing and collections

We help you monitor and optimise your credit processes

By optimising your credit processes, you can:

  • monitor overdue invoices so as to take appropriate action
  • monitor suppliers
  • reduce operating costs
  • increase the percentage of debt recovered
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Some significant results achieved by ACUS customers

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Reduction in effort by automating data analysis processes
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Reduction in management time for the gas suspension process
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Mandates recovered in two months, from a backlog of 50,000 SEDA requests

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